1 cent Shipping policy
As of 1/15/18, 1 Cent shipping is now the standard method for all Wine Club shipments and Web orders.
As a Wine Club member, you will enjoy your standard discount rate on wine and Oso Libre will extend 1¢ Overnight Shipping in California and Nevada* on Wine Club shipments and purchases of 4 or more bottles. For web store orders, remember to select UPS Ground when checking out to receive the 1¢ rate.
Out-of-California shipping will also use UPS Ground. You will only pay the difference for out-of-state service beyond the California Ground base rate.
This shipping policy is for current Wine Club Members Only. If you'd like to rejoin for the 2018 calendar year, we'd love to have you back and extend this exclusive shipping offer.
Additional shipping Policies
If you have elected to have your wine club shipments shipped to you and after 3 attempts our shipper is unable to successfully deliver your wine, we will be passing any return charges on to you. We make every effort to communicate our shipping dates in advance to our valued customers and secure responsible shipping partners to ensure successful delivery, which includes the required adult signature. When wine comes back to us because it is undeliverable, we typically incur not only return shipping fees, but also re-shipping fees as well as the cost of new packaging materials and in most cases, replacement wine. We will always send new wine out vs. sending out wine that has been shipped multiple times to preserve the integrity of your purchase, but that does end up costing us more and we find that it is hard to recoup that loss. Return and redirect fees will be charged to member credit card on file should fees be incurred. Oso Libre must be notified 30 days before a scheduled wine shipment of any holds, address changes, etc.
If you are concerned that you will not be available to receive your shipment at your current shipping address, please supply us with an alternate one (business addresses are usually a great option if someone is there Mon - Fri) and we will update your records so as to ensure the successful delivery of your shipment. Please get this information to us 30 days prior to regularly scheduled wine club shipments.
As always, we welcome your questions and suggestions and we are available to assist you. Our number one priority is your satisfaction with both our wines and our service, so please let us know what we can do to exceed your expectations.